This privacy policy sets out how Twidol Limited uses and protects any information that you give Twidol Limited when you use this website.

Our Privacy Policy was last updated and posted on December 10, 2018. It governs the privacy terms of our Website, www.twidol.com, sub-domains, and any associated web-based and mobile applications (collectively, "Website"), as owned and operated by Twidol Limited. Any capitalized terms not defined in our Privacy Policy, have the meaning as specified in our Terms of Service.

Your privacy is very important to us. Accordingly, we have developed this Privacy Policy in order for you to understand how we collect, use, communicate and disclose and make use of your Personal Information. We use your Personal Information only for providing and improving the website. By using the website, you agree to the collection and use of information in accordance with this Privacy Policy. We do not sell, share or rent personal information to third parties without your consent, except in specific cases described below or unless we are required to do so by laws. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service, accessible at www.twidol.com. The following outlines our Privacy Policy.

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfillment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.

Your Privacy

Twidol follows all legal requirements to protect your privacy. Our Privacy Policy is a legal statement that explains how we may collect information from you, how we may share your information, and how you can limit our sharing of your information. We utilize the Personal Data you offer in a way that is consistent with this Privacy Policy. If you provide Personal Data for a particular reason, we could make use of the Personal Data in connection with the reason for which it was provided. For example, registration info sent when creating your account, might be used to suggest products to you based on past acquisitions. We might use your Personal Data to offer access to services on the Website and monitor your use of such services. Twidol may also utilize your Personal Data and various other personally non-identifiable information gathered through the Website to assist us with improving the material and functionality of the Website, to much better comprehend our users, and to improve our services. You will see terms in our Privacy Policy that are capitalized. These terms have meanings as described in the Definitions section below.

Definitions

"Non Personal Information" is information that is not personally identifiable to you and that we automatically collect when you access our Website with a web browser. It may also include publicly available information that is shared between you and others.

"Personally Identifiable Information" is non-public information that is personally identifiable to you and obtained in order for us to provide you within our Website. Personally Identifiable Information may include information such as your name, email address, and other related information that you provide to us or that we obtain about you.

Information We Collect

Generally, you control the amount and type of information you provide to us when using our Website. As a Visitor, you can browse our website to find out more about our Website. You are not required to provide us with any Personally Identifiable Information as a Visitor. We collect personal information whenever you provide it to us. This personal information may include the following:

• Name, gender, age, health conditions,
• Contact and emergency contact details,
• Payment details, and
• We may also obtain information from third parties such as credit reference agencies.

Computer Information Collected

When you use our Website, we automatically collect certain computer information by the interaction of your mobile phone or web browser with our Website. Such information is typically considered Non Personal Information. We also collect the following:

Cookies

Our Website uses "Cookies" to identify the areas of our Website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to personalize the Content that you see on our Website. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our Website correctly or at all. We never place Personally Identifiable Information in Cookies.

Geographical Information

When you use the mobile application, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city you are located in and display information with relevant data or advertisements. We will not share your current location with other users or partners. If you do not want us to use your location for the purposes set forth above, you should turn off the location services for the mobile application located in your account settings or in your mobile phone settings and/or within the mobile application.

Automatic Information

We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our Website, if any, as well as the name of the website to which you're headed when you leave our website. This information also includes the IP address of your computer/proxy server that you use to access the Internet, your Internet Website provider name, web browser type, type of mobile device, and computer operating system. We use all of this information to analyze trends among our Users to help improve our Website.

Log Data

Like many Website operators, we collect information that your browser sends whenever you visit our Website ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Under the Child's Online Privacy Security, no Website operator can require, as a condition to involvement in an activity, that a child younger than 13 years of age divulge more details than is reasonably required. Twidol abides by this demand. Twidol just collects information willingly offered; no information is gathered passively. Children under 18 can submit only their email address when sending us an email in our "Contact Us" section. Twidol makes use of the email address to respond to a one-time demand from a child under 13 and afterwards deletes the email address. In case Twidol collects and maintains personal information relating to a child under 13, the parent may send out an email to us to review, alter and/or erase such info as well as to decline to enable any additional collection or use of the child's information.

How We Use Your Information

We use the information we receive from you as follows:

• for verification of identity and record;
• providing your health condition details to registered Gyms;
• for analysis and for comparison with others’ data in order to develop our products or services and market promotion programs;
• to provide information to you about Twidol and various products and services of this Websites;
• to store communication contacting details;
• to generate survey on user traffic on this Website;
• for processing of your orders;
• for collecting payment, processing of any payment instructions and direct debit fees;
• for daily operation of your account;
• to implement your instruction, respond to your enquiries or those made in your name, and to provide efficient and responsive service; and
• to provide you with promotional information about our services and offers.

How We Share Information

We may disclose your personal information to:

• anyone of or any legal entity or department and/or associated company of Twidol;
• anyone who or any legal entity which has confidentiality obligations towards Twidol;
• Twidol employees;
• any contractor, agent or others or legal entity, or any third party which provides administrative, telecommunication, computer, payment, insurance, professional or other services to Twidol and is engaged by Twidol for the above purposes on collection of data or relevant to the above purposes on collection of data;
• anyone that Twidol has to make disclosure to in accordance with the requirements of applicable laws, administrative policies or regulations;
• anyone who reasonably requires Twidol to make the same disclosure in order that Twidol can implement the purposes listed in this Privacy Policy.

Reasons for Compulsory Personal Information

We may disclose your personal information in the following reasonable and necessary circumstances:

• to comply with validity issues and enforceable subpoena or summons, a court order, or as requested by other government or law enforcement authority or investigation agency;
• to investigate network abuse and to execute or implement any terms of Twidol’s users agreement;
• to protect Twidol and its users’ rights, property or interests;
• if you engage in (or are reasonably suspected of engaging in) any illegal activities; or
• in compliance with this Privacy Policy.

Twidol also reserves the right to report any suspected illegal activity to law enforcement agencies or bodies for investigation or prosecution.

Your Rights

You have rights under data protection laws, in certain circumstances, including to:

• request access to personal information that we may process about you
• require us to correct any inaccuracies in your information free of charge
• to require us to erase personal data that we may process about you where this is no longer required to be processed by us
• to object to or restrict our processing of some of your personal information in certain circumstances

If you wish to exercise any of these rights, you should put your request in writing and provide us with enough information to identify you. If we need further information we will let you know. If you have any concerns or questions as to the way in which we process your information please do contact us.

Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Payment

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Age Of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Retention of Information

We will retain your information for no longer than is necessary for the purposes for which we collected it, or for as long as we have your consent to do so where your consent is our legal basis on which we process such data. All retained data will be held subject to this policy.

Member Registration

Twidol will retain your Data after you register as member of this Website. When you provide to Twidol information, which can verify your identity, you may receive from Twidol phone calls, emails or direct promotional mail with information on products or services on promotion. If you do not wish to receive such information, please email to Privacy Compliance Officer at This email address is being protected from spambots. You need JavaScript enabled to view it.

Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at:

Mams Mirza

This email address is being protected from spambots. You need JavaScript enabled to view it.

Twidol Limited

Kemp House,

152 - 160 City Road,

London EC1V 2NX.